Compliments, Concerns, and Complaints policy

At BodyView, we value feedback from our service users and their loved ones. Whether it's a compliment, a concern, or a complaint, your input helps us continuously improve our services and ensure that we provide the highest quality of care.

Compliments

We appreciate hearing about positive experiences you've had with our staff and services. Your compliments are a testament to the hard work and dedication of our team members. If you'd like to share a compliment, please don't hesitate to get in touch with us. Your kind words motivate us to strive for excellence every day. Alternatively we would appreciate you leaving us a Google or Trustpilot review.

Concerns

We understand that sometimes concerns may arise regarding the care or services provided. We take all concerns seriously and are committed to addressing them promptly and effectively. If you have any concerns, please reach out to us. We're here to listen, understand, and work with you to find a resolution.

Complaints

We recognise that there may be occasions when you're dissatisfied with aspects of our services. If you have a complaint, we encourage you to let us know as soon as possible. We have a formal complaints process in place to ensure that your concerns are thoroughly investigated and resolved to your satisfaction. Your feedback is invaluable in helping us learn and improve. We will respond to your initial complaint within two working days, and keep in regular contact with you while we answer your complaint in detail within 25 working days.

How to Contact Us

You can share your compliments, concerns, or complaints with us through the following channels:

Technoplex ltd trading as BodyView. Company Number: 14179206

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