Question 1

Why Are The Results So Different From My Smart Watch?

Accepted Answer

Limited Sensors: Smartwatches mainly use basic sensors like heart rate monitors, accelerometers, and GPS, which are useful for general fitness tracking but not accurate enough for advanced physiological testing.

Lack of Specialised Technology: They lack the specialised equipment needed for measurements like RMR, VO2 max, FatMax, or DEXA scans, all of which rely on controlled, clinical-grade technology.

Calibration and Validation: These medical tests also require strict calibration and validation to ensure accuracy — something consumer wearables don't undergo to the same standard.

User Variability: In addition, smartwatch data can be affected by individual factors like skin tone, movement, and body composition, which further reduces precision.

Regulatory Considerations: Finally, unlike medical devices, most smartwatches aren't regulated for clinical use, so their outputs shouldn't be treated as diagnostic-grade results.

Question 2

How Detailed Are The Reports?

Accepted Answer

Our reports - powered by BodyCompPro, are the gold-standard of DEXA and longevity reporting. Every report is packed with industry leading detail and personalised feedback. You can find example reports on our website.

Question 3

How Does Your Price Promise Guarantee Work?

Accepted Answer

If you find the same tests conducted within a 70-mile radius of one of our facilities, using the same high level certified equipment, we will match their price. Our commitment is clear, ensuring you get the very best value for money possible.

Question 4

How Do I Reschedule an Appointment?

Accepted Answer

You can reschedule an appointment up to 24 hours in advance by logging in to your account and selecting 'Amend Appointment'.

Question 5

What is the best time of day to have a VO2 Max test done?

Accepted Answer

It is recommended that you have your VO2 Max test done at a similar time of day that you are used to training at. Eating either a meal or snack before the test is optional but please ensure there is a two hour gap. Your body should be well hydrated and rested.

Question 6

Do I need a doctor's referral for a DEXA scan?

Accepted Answer

You do not need a doctor's referral to book a scan with us (unless you currently have or are recovering from an eating disorder).

When you book your appointment with us, you will be required to complete a self-assessment form which our practitioner will review.

Question 7

Are You Open Evenings and Weekends?

Accepted Answer

We strive to be as flexible as possible with appointments. We offer weekend and evening appointments in various locations across the country. For the latest opening hours, we recommend checking the calendar of the location when booking.

Question 8

What do I wear for the DEXA Body Composition scan?

Accepted Answer

Please wear comfortable clothing without metal in. No zippers, poppers, reflective clothing, or underwired bras please as these items will show up on the scan as bone, this can interfere with the results of the overall bone density. Something like leggings or tracksuit bottoms or shorts with a top is ideal.

Question 9

Do I Need a Referral to be Tested at Your Facilities?

Accepted Answer

We believe in making healthcare accessible and convenient for all. That's why we offer self-referral options for all our tests as well as a medical referral. When signing up or booking a scan, you'll be asked about referral - just answer the questions as accurately as possible.

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